Intermediate 8 min read

Choosing the right AI agent for your business

Matrix: productivity agents vs. customer-facing agents vs. internal automation.

Four questions before you pick

What job?

Productivity, customers or back-office work.

Four questions

  • What does it cost?
  • How fast must it answer?

Who uses it?

Your team

An internal helper.

Your customers

A live chat or support agent.

Pick one

One job, one team, a one-month trial.

Step by step

  1. What job?

    Name the task: personal productivity, customers, or back-office work.

  2. Who uses it?

    Only your team, or your customers too?

  3. What does it cost?

    Price per seat or per task, plus the time to set it up.

  4. How fast?

    Live chat needs answers in seconds; a report can take minutes.

Start with one job, one team and a one-month trial.