How accurate is the routing?

In testing across 10,000 tickets, the agent correctly routes 94% of tickets on first attempt. Misrouted tickets are flagged for rule refinement.

Can I customize routing rules?

Yes. You define team assignments by topic, set urgency thresholds, and configure escalation chains specific to your organization.

Does it work with my existing help desk?

It integrates with Zendesk, Freshdesk, Intercom, Help Scout, and any system with webhook support.

Home/Agents/Support

Escalation Router Agent

Routes support tickets to the right team based on urgency, topic, and sentiment

SupportAdvanced

Tickets Resolved

2,156

+31%

Avg Response

< 8s

-40%

CSAT Score

4.8

+0.3

Escalations

2.1%

-1.4%

Resolution Rate (30d)

30 days agoToday

Live Activity

Agent running

Ticket auto-resolvedJust now

#4521 — Password reset guide sent

KB article created3 min ago

"How to configure SSO" — from ticket patterns

Escalation routed15 min ago

#4519 — Billing issue → Finance team

Sentiment alert45 min ago

Frustrated user detected — priority boosted

What this agent does

An Escalation Router Agent reads every incoming support ticket, classifies it by topic and urgency, detects customer sentiment, and routes it to the correct team or individual. It reduces average response time by 60% and ensures critical issues never sit in a generic queue.

Deploy Terms

By deploying this agent you agree to: (1) API usage is metered and billed per your plan. (2) The agent operates within the permissions and tools you configure. (3) You are responsible for reviewing agent outputs before they reach end users. (4) AI Agents Daily is not liable for actions taken by deployed agents. (5) You may pause or delete your agent at any time.

I agree to the deploy termsDeploy Agent

Tools Used

Make (formerly Integromat)

Automation

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